GREEN
Business nearly as usual. Some disruptions in telephone communications.

AMBER
Business nearly as usual. Some disruptions in telephone communications. Ticket SLA times may be slightly extended due to staff working from home. Online meetings and mobile phone access acceptable. No face to face meetings or unnecessary travel. Communication best via email or ticketing systems.

RED
Business not as usual. Expect minimal telephone communications. Ticket SLA times will be effected and delayed 24/7 support as team members may work reduced hours from economic downturn. Online meetings and mobile phone access acceptable. No face to face meetings and no travel. Communication best via email or ticketing systems.