Increase your digital experience maturity and grow faster.

Develop a winning omnichannel digital identity and attract broad audiences with seamless digital experiences. Accelerate your digital transformation and boost your business growth wherever you are on your digital journey. Exceed growing customer expectations and outrun your competitors with intuitive, comprehensive tools and by understanding your individual level of digital experience maturity. Future-proof your online presence today! 
 


In the digital age, oversaturated with online content, you need to fight to attract customers, keep their attention, and retain their interest on their journey towards making a purchase. It’s therefore essential to develop a strong, omnichannel digital identity to stay relevant in this battle. You must know exactly who your customers are, what they’re after, develop a personal relationship with them, and deliver winning digital experiences directly to them through all channels and devices. 

The only feasible way to keep up with and exceed these ever-growing customer market requirements is by investing in constant innovation. Implementing and adopting appropriate digital technologies will help you stay ahead of the curve. A digital experience platform (DXP), combining powerful features of content managementdigital marketing, and digital commerce, is the perfect way to deliver stunning digital experiences that will get your customers’ attention, make them loyal to your brand, and grow your revenue.

What is the Digital Experience Maturity Model?

The Digital Experience Maturity Model is a tool that helps to understand the level of digital experience maturity. This tool should help us estimate customers' digital experience maturity by answering a few questions or simply by looking at a scale and establishing their place on it.

Our approach to digital experience maturity

Inspired by the market, our needs, and own experiences, we decided to be very specific in our model and highlight our most powerful features (UVP) in it. Our approach is not just about helping to identify the customer’s Digital Experience Maturity but also about showing them what kind of journey awaits them while using our product, as it’s a great opportunity to combine these two purposes in one tool.

Advantages of using the Digital Experience Maturity Model

  • It presents a wide range of problems that can be covered and solved by Kentico
  • Support for Sales to understand where the client is and what the potential of using our product is
  • We can show prospects that they do not need anything more complicated than what Kentico offers. It will help us present our UVP.

DXP as a modern means to improve business performance

Digital experience maturity also called Customer Experience Maturity is the ability of users/customers to use the potential of tools available for publishing digital content and using online marketing tools. 

We can see this even amongst our customers. They love A/B testing during the Demo call, but how many of them really adopt the functionality? The main reason is their ability to create a hypothesis which they prove by A/B testing. Customers who have worked with Kentico for more than one year know that it’s easier to set it up technically than to create the hypothesis and personalization rules. Why? Because you need experiences to do it, and this experience we call Digital Experience Maturity.

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